PRIVACY POLICY

Nexavyn Technologies Inc., operating as Ring to Revenue AI

Effective Date / Last Updated: June 2026

Nexavyn Technologies Inc. ("Nexavyn," the "Company," "we," "us," or "our") is a corporation incorporated in Canada and registered in the Province of Ontario, Canada, operating under the brand name Ring to Revenue AI. The Company operates online from Ontario, Canada, and its website is https://www.ringtorevenue.io/. This Privacy Policy explains how we collect, use, and handle Data in connection with the AI Call Assistant (also referred to as the AI Receptionist) service (the "Service"). In this Privacy Policy, "You," "your," "Customer," "Business Customer," "Client," or "Business Owner" means the business that subscribes to, accesses, configures, or uses the Service.

By accessing, using, purchasing, subscribing to, or continuing to use the Service, You Acknowledge and Agree that You have read, understood, and accepted this Privacy Policy, including how we collect, use, and handle Data as described below. If You do not agree, do not use the Service.

This Privacy Policy is incorporated into and forms part of the Company's Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF THIS PRIVACY POLICY

Acknowledgement and acceptance. By accessing, using, or continuing to use the Service, You Acknowledge and Agree that You have read, understood, and accepted this Privacy Policy, including the disclosures regarding how we generate, collect, store, process, transmit, synchronize, hold, access, use, retain, review, disclose, and otherwise handle Data in connection with the Service.

AI Call Assistant functionality. You Acknowledge and Agree that the Service is an AI Call Assistant system that includes an AI Voice Agent, and that: (a) calls may be answered, handled, routed, recorded, transcribed, and summarized; and (b) related Data may be collected, used, and handled as described in this Privacy Policy, including to provide, operate, develop, maintain, support, improve, refine, and enhance the Service, including the AI Call Assistant system, the AI Voice Agent, and related functionality. Further detail on call recording, transcription, and summarization appears in §7 and §17.

Your consent. To the fullest extent permitted by applicable law, You consent to our collection, use, and handling of Data as described in this Privacy Policy.

Your responsibilities. To the fullest extent permitted by applicable law, You are responsible for: (a) reviewing and understanding this Privacy Policy; (b) ensuring that your access to and use of the Service complies with all applicable laws, rules, and regulations; (c) providing any required notices to, and obtaining any required consents, permissions, and authorizations from, callers, customers, clients, personnel, representatives, or other relevant individuals in connection with your use of the Service; and (d) not disclosing, submitting, or transmitting sensitive, highly personal, private, confidential, unnecessary, or otherwise inappropriate information through the Service unless necessary for a lawful and legitimate business purpose. Your responsibilities for caller notices and consents are described further in §16.

No warranty; no guarantee of security. The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties make no warranties, representations, conditions, or guarantees of any kind, express or implied, regarding the Service or the collection, use, or handling of Data, including any warranty or guarantee of privacy, security, confidentiality, integrity, accuracy, or availability, or that Data will not be subject to loss, unauthorized access or acquisition, disclosure, alteration, interception, or compromise. No method or system of collection, transmission, storage, processing, or handling of Data, and no software, network, provider, device, or technical process, is or can be completely secure, and we do not and cannot guarantee the security of Data, whether or not a given matter is within our control.

Disclaimer of liability. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any loss, liability, damage, cost, expense, claim, dispute, issue, consequence, or other matter arising out of or relating to: (a) our collection, use, and handling of Data as described in this Privacy Policy; (b) the recording, transcription, summarization, analysis, review, processing, storage, use, or other handling of calls and call-related Data in connection with the Service; (c) any Third-Party Integrations, providers of Connected Systems, technical service providers, or other external systems, services, tools, components, infrastructure, or technical dependencies used by, connected to, or made available in connection with the Service; (d) any data breach, security incident, unauthorized access to or acquisition of Data, hacking, malware, phishing, interception, loss, leak, corruption, alteration, or unavailability of Data, including where arising from or relating to the systems or operations of any Third-Party Integration, Connected System provider, or technical service provider, or any compromise of, or unauthorized access to, a client's account, dashboard, portal, login credentials, devices, networks, or systems; and (e) any privacy, security, data-handling, or other related matter described in, contemplated by, or arising out of this Privacy Policy. The foregoing applies whether or not the relevant matter was within our control and whether or not we were advised of, or could have anticipated, the possibility of such matter.

2. DEFINITIONS

"Data" — for purposes of this Privacy Policy, all data, details, and information generated, collected, stored, processed, transmitted, synchronized, held, accessed, used, retained, reviewed, disclosed, or otherwise handled in connection with the Service, referred to collectively throughout this Privacy Policy as "Data."
"AI Call Assistant" / "AI Receptionist" — the AI-powered call-handling system provided through the Service. These terms are synonymous and used interchangeably; "AI Call Assistant" (or "AI Call Assistant system") is used as the primary term throughout this Privacy Policy and is deemed to include "AI Receptionist."
"AI Voice Agent" — the AI voice agent that operates as, and performs the functions of, the AI Call Assistant / AI Receptionist, including answering, handling, and routing calls; interacting and conversing with Callers; caller qualification; appointment scheduling, rescheduling, and cancellation; messaging; and related features, functionality, and workflows of the Service.
"You," "your," "Customer," "Business Customer," "Client," "Business Owner," "clients," "users" — the businesses, business owners, or other business users that purchase, access, configure, or use the Service in connection with their business operations. "Clients" and "users" are used interchangeably and refer to our business customers.
"Caller" — any person who calls, contacts, or interacts with the Service or the AI Voice Agent, including your customers, potential customers, and any other caller.
"Call Data" — call recordings, call transcripts, call summaries, captured caller information and call details, appointment details, and related records, logs, and outputs generated, collected, stored, processed, transmitted, or made available in connection with the Service. Call Data is a subset of Data.
"Third-Party Integrations" (also referred to as "third-party service providers"; the terms are synonymous and used interchangeably) — interpreted broadly to include the software, systems, tools, services, infrastructure, features, functionality, and related components of the relevant third-party provider integrated into and used in connection with the Service. "Third-Party Integrations" is the primary term and is deemed to include "third-party service providers."
"Connected Systems" (also referred to as "connections," "external connections," "external connected systems," "external systems," or "connected business tools"; these terms are synonymous and used interchangeably) — calendars and other business tools connected to, used with, or made available in connection with the Service through supported connection methods. "Providers of Connected Systems" are the third parties that provide, operate, or make those systems available. For the avoidance of doubt, providers of Connected Systems are distinct from Third-Party Integrations: they supply external systems that may be connected to the Service, but they are not integrated into the Service itself.
"Technical service providers" — providers of development tools, code editors, code repositories and storage, code collaboration and hosting tools, deployment tools, hosting, infrastructure, and related technology used to build, develop, configure, improve, refine, modify, test, review, maintain, manage, host, deploy, operate, support, secure, and make available the Service, the Service dashboard, our website, or any related systems, functionality, infrastructure, or technical components. Where applicable, technical service providers include Microsoft, GitHub, Vercel, and Fly.io.
"Protected Parties" — Nexavyn Technologies Inc., the Ring to Revenue AI business and brand, and their respective owners, founders, management, employees, personnel, contractors, suppliers, third-party service providers, technical service providers, connected-system providers, affiliates, agents, representatives, and any other person or entity involved in, connected to, or associated with Nexavyn or Ring to Revenue AI. Wherever this Privacy Policy provides that we disclaim liability or responsibility or are otherwise protected, that protection applies equally to each Protected Party to the fullest extent permitted by applicable law.

3. HOW TO READ THIS POLICY

Throughout this Policy we use umbrella phrases such as "collect, use, and handle" (and variations such as "collected, used, or otherwise handled") as shorthand for the full range of activities in the definition of Data above — generating, collecting, storing, processing, transmitting, synchronizing, holding, accessing, using, retaining, reviewing, disclosing, and otherwise handling Data. Not every activity applies in every case; depending on the nature of the Data, the Service feature, and the interaction or workflow involved, one or more (but not necessarily all) of these activities may apply, as reasonably necessary or appropriate in the circumstances.

The same is true of purposes: where this Policy lists multiple purposes for handling Data, those purposes apply selectively and by context, and not every purpose applies to every item of Data, interaction, feature, or situation. For example, where we state that we may use Data to provide, operate, maintain, support, develop, improve, refine, update, modify, or enhance the Service, we may use Data for one or more of those purposes where applicable, depending on the nature of the Data and the circumstances.

4. WHO WE ARE

Company. Ring to Revenue AI is the brand and product name of the AI Call Assistant system provided by Nexavyn Technologies Inc., a corporation incorporated in Canada and registered in the Province of Ontario. References to "Ring to Revenue AI," "we," "us," and "our" refer to Nexavyn Technologies Inc. as the provider of the Service. How to reach us about this Privacy Policy or the Service is described in §24.

The Service. Ring to Revenue AI provides an AI Call Assistant system, also referred to as an AI Receptionist (the "Service"), designed to support core business functions, including call answering, call handling, call routing, caller qualification, and appointment scheduling, rescheduling, and cancellation, together with the collection, use, and handling of call-related Data.

AI Voice Agent. The Service includes an AI Voice Agent — the component that operates as the AI Call Assistant / AI Receptionist and performs its features, functionality, and workflows — that may interact with Callers on behalf of the business using the Service. Depending on the configuration selected or made available for the relevant business, Callers may interact directly with an AI Voice Agent configured, customized, and tailored to support that business's call-handling and appointment-related workflows.

Call recording by default. Call recording, transcription, and summarization are core features of the Service and are enabled by default. How call recordings, transcripts, summaries, and related Call Data are collected, used, and handled is described in §7 (and, for training and refinement of the AI Voice Agent, §17).

5. OUR ROLES — HOW WE HANDLE YOUR DATA AND CALLER DATA

Two roles. Depending on the Data involved, we act in one of two roles:

As the business handling your account Data. For Data about You and your business — such as your account, contact, configuration, billing, and similar information — we determine how that Data is handled for the purposes described in this Privacy Policy.
As a service provider handling caller Data on your behalf. When the AI Voice Agent answers and handles calls for your business, the resulting Data about your callers, customers, and contacts is Data You use the Service to collect for your own business purposes. For that Data, You are the business responsible for it (and, where applicable law uses these terms, the "controller" or equivalent), and we handle it as a service provider on your behalf — to provide the Service and for the purposes described in this Privacy Policy and our Terms of Service.

Your responsibilities as the responsible business. Because your callers are external to us and associated with your business, You are responsible for the lawful basis for collecting their Data and for providing any required notices and obtaining any required consents from them, as described in §16. This includes notice and consent for call recording, transcription, and summarization.

Allocation of responsibility; disclaimer. To the fullest extent permitted by applicable law, responsibility for Data relating to your callers, customers, contacts, and business rests with You, and this section allocates responsibilities between the parties. Except to the extent (if any) that applicable law strictly requires otherwise, nothing in this Privacy Policy imposes on Nexavyn, Ring to Revenue AI, or any Protected Party any liability or responsibility for Data, or for any privacy, security, data-handling, or other matter described in, contemplated by, or arising out of this Privacy Policy; our disclaimers and limitations in §1, §10, §15, §20, and §21 apply equally to this section. These role descriptions are provided to explain how Data is handled and to allocate responsibilities between the parties; applicable law governs in the event of any inconsistency.

6. DATA WE COLLECT AND USE

What we collect. The Service may collect, use, and otherwise handle Data in connection with (a) providing, operating, maintaining, supporting, and administering the Service; and (b) developing, improving, refining, updating, modifying, and enhancing the Service. The Data that may be collected, generated, processed, retained, or otherwise handled by or in connection with the AI Call Assistant system includes, without limitation:

Personal Data — caller names, phone numbers, email addresses, reasons for calling, call details, caller information, caller-provided information, contact details, and any other information communicated by a caller during or in connection with a call, interaction, or related use of the Service.
Appointment Data — appointment dates, appointment times, appointment details, appointment confirmation messages, appointment reminder messages, and any related communications or appointment-related information handled in connection with the Service.
Business and Client Data — the business name, business information, business contact details, business preferences, configuration details, Service settings, and any other information provided by or on behalf of our clients.
Call Data — call recordings, call transcripts, call summaries, call audio, call metadata, call details, call-related information, and any other Data collected, used, or otherwise handled during, after, or in connection with a call.
Messaging Data — SMS messages, SMS message content, SMS message history, follow-up communications, appointment confirmation messages, appointment reminder messages, rescheduling confirmations, cancellation confirmations, and any related communication records handled in connection with the Service.
Connected System Data — calendar Data, scheduling availability, appointment records, customer records, and any other Data made available through, accessed from, synchronized with, or otherwise handled in connection with calendars or other Connected Systems used with the Service.
Technical and Usage Data — IP addresses, IP-related Data, device information, analytics, cookies, usage logs, system activity, performance Data, and any other technical, diagnostic, operational, or usage-related Data handled in connection with the Service.
Billing and Account Data — billing details, payment-related information, subscription information, account information, and related administrative, transactional, or account-management records provided by clients and handled in connection with the Service.
Any Other Data — any other Data collected, used, or otherwise handled in connection with the Service.

Data from AI Voice Agent interactions. The Service may collect, use, and otherwise handle any Data communicated, provided, captured, or made available by a caller, customer, client, business, or other individual during or in connection with any call, message, interaction, or related Service workflow.

Personal, sensitive, and confidential information. The Service may also collect, use, and otherwise handle personal, sensitive, or confidential information to the extent such information is voluntarily provided, discussed, communicated, or otherwise made available by callers, customers, clients, businesses, or other individuals during a call or interaction with the AI Voice Agent. This may occur where a caller chooses to provide such information to the business they are contacting, including to (a) request information; (b) explain the reason for the call; (c) receive assistance; or (d) schedule, reschedule, or cancel an appointment. Because such information may be collected, used, or otherwise handled in this way when it is provided, Clients, callers, customers, and any other individuals interacting with or using the Service should avoid providing sensitive, highly personal, private, confidential, unnecessary, or otherwise inappropriate information through the Service unless reasonably necessary for the purpose of the call, appointment, or relevant business interaction.

How this Data is collected (directly from You, from Callers, automatically, or through Connected Systems and Third-Party Integrations) and the providers that process it are described in §10; how calls and Call Data are handled is described in §7; cookies and analytics are described in §22; and caller-notice and consent responsibilities are described in §16.

7. CALLS, RECORDINGS, TRANSCRIPTS, SUMMARIES & AI INTERACTIONS

Recording, transcription, and summarization by default. Call recording, transcription, and summarization are core features of the Service and are enabled by default. When the AI Voice Agent answers and handles a call, the call and related Call Data may be recorded, transcribed, summarized, analyzed, stored, and processed in connection with the Service.

How call Data is used. As described throughout this Privacy Policy, call recordings, transcripts, summaries, and related Call Data may be collected, used, or otherwise handled in connection with: (a) providing, operating, maintaining, supporting, and administering the Service; and (b) developing, improving, refining, updating, modifying, and enhancing the Service, including the AI Call Assistant system, the AI Voice Agent, and related functionality. Use of Call Data to train and refine the AI Voice Agent is described further in §17.

Caller notice and AI disclosure. Where required by applicable law, Callers and other relevant individuals should be informed that they are interacting with an AI Voice Agent and that calls may be recorded, transcribed, summarized, and otherwise handled as described in this Privacy Policy. Providing any required notice and obtaining any required consent is the Customer's responsibility, as described in §16.

8. WHY WE COLLECT DATA AND HOW WE USE DATA

Identified purposes. We collect, use, and otherwise handle Data through and in connection with the Service for specific and identified purposes that are necessary or reasonably appropriate to (a) provide, operate, maintain, support, and administer the Service; and (b) develop, improve, refine, update, modify, and enhance the Service, including the AI Call Assistant system, the AI Voice Agent, and related functionality. Depending on the nature of the Data, the applicable Service feature, and the relevant interaction or workflow, Data may be collected, used, and otherwise handled for one or more of the purposes identified below (and, as described in §3, not every purpose applies to every item of Data).

Purposes. Without limitation, we may collect and use Data for one or more of the following purposes, where applicable and depending on the context:

Service operation, core functionality, and business workflows — to provide, operate, maintain, support, develop, improve, update, refine, enhance, deliver, and enable the Service's core functionality and workflows, including call answering, call handling, call routing, caller qualification, handling interactions between callers and the AI Voice Agent, appointment scheduling, appointment rescheduling, appointment cancellations, and other appointment-related, customer communication, and customer acquisition activities.
Communications, messaging, and appointment-related notifications — to support and facilitate communications and messaging in connection with the Service, including sending appointment confirmation messages, appointment reminder messages, follow-up messages, rescheduling confirmations, cancellation confirmations, related links or notifications, and other related communications through SMS messaging or any other supported communication channels.
Creation, use, and handling of Call Data — to create, generate, use, and handle Call Data, including call recordings, call transcripts, call summaries, call audio, call metadata, and other call-related Data, and to collect, use, and otherwise handle such Call Data in connection with the Service.
Client access, review, and use of Service Data — to support clients' access to, review of, and use of the Service, including enabling clients to access, review, retain, use, and manage Call Data and other Service-related Data in connection with their business operations, business workflows, customer communications, appointment scheduling workflows, and related business purposes.
Service accuracy, performance, and reliability — to analyze, maintain, support, develop, improve, refine, update, modify, enhance, and monitor the accuracy, performance, functionality, availability, reliability, quality, and effectiveness of the Service, including the AI Call Assistant system, the AI Voice Agent, and related features, functionality, workflows, and components.
AI Voice Agent training, refinement, and performance improvement — to evaluate, train, improve, refine, and enhance the AI Voice Agent and related Service functionality, including the AI Voice Agent's accuracy, responsiveness, conversational performance, call handling behaviour, workflow support, and ability to handle calls, conversations, interactions, caller qualification, appointment scheduling, and related business workflows. This is described further in §17.
Analytics, diagnostics, monitoring, and internal evaluation — to conduct analytics, reporting, analysis, diagnostics, monitoring, internal evaluation, and other improvement activities relating to the Service's accuracy, performance, functionality, reliability, effectiveness, usage, and related operational matters.
Customer support, troubleshooting, and issue resolution — to communicate with clients, respond to inquiries, and provide customer support, troubleshooting, issue resolution, technical assistance, account support, Service-related guidance, maintenance, administrative support, and other related service or support functions in connection with any area of the Service.
Legal, regulatory, and contractual compliance — to comply with applicable legal, regulatory, contractual, and other compliance-related obligations, requirements, processes, or requests, where necessary or reasonably appropriate.
Fraud prevention, security, and misuse protection — to detect, prevent, investigate, and address fraud, abuse, misuse, unauthorized activity, security incidents, improper conduct, unlawful conduct, or any other activity that may compromise the Service, clients, callers, customers, or related Data.
Related and reasonably necessary Service purposes — to support any other related, incidental, operational, administrative, or reasonably necessary purposes in connection with the operation, maintenance, support, development, improvement, refinement, and overall functionality of the Service.

9. WHO WE SHARE DATA WITH AND WHY

How we share Data. We may share, provide, or otherwise make Data available to (a) Third-Party Integrations; (b) Connected Systems and the applicable providers of Connected Systems; and (c) other applicable service providers, where necessary or reasonably appropriate to (i) provide, operate, maintain, support, and administer the Service; (ii) develop, improve, refine, update, modify, protect, or enhance the Service; (iii) carry out any purpose described in our Terms of Service or this Privacy Policy; or (iv) address any other matter associated with, arising out of, or relating to the Service. The specific Third-Party Integrations we use, and the Connected Systems the Service connects to, are listed in §10.

Other service providers and permitted recipients. We may also share Data with other service providers, vendors, contractors, processors, professional advisers, or other parties, to the extent necessary or reasonably appropriate to (a) operate, maintain, support, and administer the Service; (b) develop, improve, refine, update, protect, or enhance the Service; (c) carry out any purpose described in our Terms of Service or this Privacy Policy, comply with applicable law, or enforce our rights; or (d) address any related business, legal, technical, operational, security, compliance, or other legitimate matter.

Categories of Data shared. Data shared with Third-Party Integrations, Connected Systems and their providers, and other service providers may include call recordings, transcripts, and summaries; caller information, caller-provided information, and call-related information; appointment-related information; communication records; billing-related and account-related information; and any other related Data, where applicable and to the extent reasonably necessary or appropriate for the Service to function as intended or to carry out any purpose described in our Terms of Service or this Privacy Policy.

Legal, regulatory, and protective disclosures. We may access, preserve, or disclose Data where we reasonably believe it is necessary or appropriate to (a) comply with applicable law, regulation, legal process, subpoena, court order, or governmental or regulatory request; (b) enforce our Terms of Service or other agreements, or investigate potential violations; (c) detect, prevent, or address fraud, security incidents, abuse, misuse, or technical issues; or (d) protect the rights, property, safety, or security of Nexavyn, Ring to Revenue AI, the Protected Parties, our clients, callers, or others.

Business transfers. We may disclose, transfer, or otherwise handle Data in connection with, or during negotiations for, any merger, acquisition, financing, reorganization, restructuring, sale of assets, bankruptcy, insolvency, or other business transaction, including any change of ownership or control of Nexavyn or the Service. Any successor or acquirer may continue to handle Data in accordance with this Privacy Policy or a successor policy.

We do not sell Data. We do not sell personal Data. See §11.

10. THIRD-PARTY INTEGRATIONS, CONNECTED SYSTEMS & DEPENDENCIES

Third-Party Integrations. We use the following Third-Party Integrations to provide, operate, maintain, support, or enable the Service, where applicable. Data may be accessed, reviewed, or otherwise handled by these Third-Party Integrations, including:

Retell AI — used for the AI Voice Agent and related AI voice agent features, functionality, workflows, caller interactions, conversations, call-handling workflows, appointment-scheduling workflows, and related functionality. Retell AI may access or otherwise handle Data relating to (i) the AI Voice Agent and its features, functionality, workflows, caller interactions, conversations, call handling, appointment-scheduling workflows, and related components; (ii) caller interactions and conversations with the AI Voice Agent; (iii) caller information, caller-provided information, call details, and related call-handling Data; and (iv) any other AI Voice Agent-related, appointment-related, or call-related Data handled in connection with the Service.
Twilio — used for telecommunications, SMS messaging, appointment confirmation messaging, appointment reminder messaging, and related communications functionality. Twilio may access or otherwise handle Data relating to (i) telecommunications functionality; (ii) SMS messaging functionality; (iii) appointment confirmation messages for booked, rescheduled, or cancelled appointments; (iv) appointment reminder messages for booked or rescheduled appointments; (v) call routing, phone number, and related communications functionality; and (vi) any other telecommunications, SMS messaging, appointment-related communication, or related Data handled in connection with the Service.
Cal.com — used for calendar connectivity, appointment scheduling availability, appointment booking, appointment rescheduling, appointment cancellations, and related appointment-scheduling functionality. Cal.com may access or otherwise handle Data relating to (i) calendar connectivity; (ii) scheduling availability; (iii) appointment booking; (iv) appointment rescheduling; (v) appointment cancellations; (vi) calendars and other applicable Connected Systems; (vii) appointment details and records; and (viii) any other appointment-scheduling, calendar-connectivity, or related Data handled in connection with the Service.
OpenAI — used for language model, text-to-speech, AI processing, speech-related, text-related, and related AI functionality used in connection with the AI Voice Agent and the Service. OpenAI may access or otherwise handle Data relating to (i) language model functionality; (ii) text-to-speech functionality; (iii) the processing, interpretation, generation, transformation, or handling of text, speech, caller-provided information, call-related information, AI Voice Agent responses, and related Data; and (iv) any other OpenAI-supported functionality or AI-related Data handled in connection with the AI Voice Agent or the Service.
Stripe — used for payment processing, billing, subscriptions, invoices, receipts, payment records, and related payment functionality. Stripe may access or otherwise handle Data relating to (i) payment processing; (ii) billing; (iii) subscriptions, setup fees, and recurring monthly payments; (iv) invoices, receipts, payment records, and transaction records; and (v) related payment, account, billing, subscription, and transaction functionality handled in connection with the Service.

These Third-Party Integrations may collect, use, access, store, process, transmit, synchronize, retain, review, disclose, and otherwise handle Data in connection with the Service. The specific Data accessible to or handled by each Third-Party Integration may vary depending on the configuration of the Service, the functionality used, the role of the relevant integration, and what is necessary or reasonably appropriate for the Service to function as intended or to carry out any purpose described in this Privacy Policy. Where these providers are located is described in §15.

Connected Systems. The Service may connect to Connected Systems and their providers, including (a) calendar providers; and (b) providers of any other Connected Systems, connected business tools, or other business tools connected to, used with, or made available in connection with the Service. These Connected Systems and their providers may collect, use, and otherwise handle Data in connection with the Service.

Technical service providers (development, hosting, and infrastructure). We also use development, hosting, deployment, and infrastructure providers — collectively, technical service providers — in connection with the Service, the Service dashboard, our website, and related functionality. Without limitation, technical service providers may include providers of (a) development tools; (b) code editors, code storage systems, code repositories, code collaboration tools, and code hosting tools; (c) deployment tools; and (d) other related technical infrastructure. These may include, where applicable, GitHub, Vercel, and Fly.io, as well as Microsoft (which owns GitHub). GitHub may be used to write, organize, review, manage, and collaborate on code. Vercel may be used to host, deploy, operate, and make available the front-end portions of the Service dashboard and our website. Fly.io may be used to host, run, operate, deploy, and make available the back-end portions of the Service dashboard and our website. These providers may also be used, where applicable, to build, develop, edit, test, maintain, secure, support, manage, deploy, operate, or otherwise make available the Service, the Service dashboard, our website, and related functionality. Technical service providers may collect, store, process, transmit, retain, disclose, or otherwise handle Data within or through their own systems, environments, and infrastructure in connection with these functions.

The providers we use may change. The specific Third-Party Integrations, Connected Systems, providers, and other dependencies used in connection with the Service may change at any time, and any examples above are illustrative of current providers.

Independent data practices. Third-Party Integrations, Connected Systems, and other service providers may independently collect, use, and otherwise handle Data in accordance with their own terms, policies, practices, systems, and operations. We do not control and are not responsible for the terms, policies, practices, systems, or operations of any Third-Party Integrations, Connected Systems, or other service providers, and clients are encouraged to review the applicable terms, policies, and practices of such parties where relevant.

Disclaimer. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for (a) any Third-Party Integrations; (b) any Connected Systems, including calendars and other business tools connected to, used with, or made available in connection with the Service; and (c) any other systems, services, tools, components, infrastructure, or technical dependencies used by, connected to, or made available in connection with the Service. (See also §1.)

11. WE DO NOT SELL PERSONAL DATA

No sale, rental, or trading. We do not sell, rent, or trade personal Data collected, used, or otherwise handled through the Service. This includes call recordings, transcripts, and summaries; caller-provided information and call-related information; appointment-related information; caller or customer information; messaging records; and any other personal Data collected, used, or otherwise handled in connection with the Service.

Sharing is not a sale. For clarity, we may share, disclose, provide, or otherwise make Data available as described in this Privacy Policy and our Terms of Service — including to Third-Party Integrations, providers of Connected Systems, and other permitted recipients — where necessary or reasonably appropriate in connection with the Service (see §9 and §10). Any such sharing is limited to purposes related to providing, operating, maintaining, supporting, administering, developing, improving, refining, updating, modifying, protecting, or otherwise handling matters in connection with the Service, or as otherwise permitted or required by applicable law, and is not intended to constitute a sale, rental, or trading of personal Data.

12. DATA RETENTION AND DELETION PRACTICES

No fixed retention period. At this time, we do not maintain a fixed retention period for Data collected, used, or otherwise handled through the Service. This includes, without limitation, call recordings, transcripts, and summaries; caller information, caller-provided information, and call-related details; contact records; appointment information; messaging records; and other related Data.

Retention based on Service and business purposes. We may retain Data for as long as reasonably necessary or appropriate to fulfill the purposes described in this Privacy Policy and to support any other purpose associated with, arising out of, or relating to the operation, maintenance, support, development, improvement, protection, or administration of the Service.

Deletion when no longer required. We may delete Data when it is no longer reasonably required for the purposes described in this Privacy Policy, or where deletion is necessary or appropriate to support (a) Service accuracy, quality, and performance; (b) storage management; (c) technical reliability, functionality, and efficiency; (d) security, privacy, compliance, or legal requirements; or (e) other operational, administrative, or legitimate business needs.

Future retention periods. As the Service grows, we may introduce more specific retention periods or deletion practices for certain categories of Data. Any such practices may vary depending on (a) the type, nature, and sensitivity of the Data; (b) the purpose for which the Data is collected, used, retained, or otherwise handled; (c) applicable legal, regulatory, contractual, technical, operational, security, or compliance requirements; (d) client configuration, Service settings, system performance needs, and storage-management considerations; and (e) any other relevant circumstances associated with, arising out of, or relating to the Service.

Exporting and retaining your own records. Because we do not guarantee that Data will be retained or remain available for any particular period, You are responsible for exporting, saving, or otherwise retaining any Call Data or other Data You wish to preserve, to the extent supported by the Service. How deletion requests are handled, and current limitations on deletion, are described in §13.

13. DATA DELETION REQUESTS AND LIMITATIONS

No current self-deletion; how to request deletion. At this time, clients do not have the ability to self-delete Data directly through the Service dashboard or other self-service functionality. Clients may contact us using the contact options provided on our website (see §24) to request deletion of certain Data associated with their access to or use of the Service.

Limitations on deletion requests. Deletion requests are not guaranteed in all cases. Subject to applicable law, we may decline, limit, delay, or be unable to complete a deletion request where we reasonably determine that retaining the relevant Data is necessary or appropriate for (a) providing, operating, maintaining, supporting, improving, refining, evaluating, training, or enhancing the Service, including the AI Call Assistant system and the AI Voice Agent; (b) maintaining business records, complying with legal obligations or requirements, or enforcing our rights; (c) resolving disputes or preventing fraud, abuse, misuse, unauthorized activity, or other improper conduct; (d) addressing technical, operational, security, or other legitimate business purposes; or (e) any other purpose permitted or required by applicable law. Where technically feasible, we may delete certain Data through the Service dashboard or other available methods; however, deletion may be subject to legal, contractual, technical, operational, security, and Service-related limitations, including limitations arising from Third-Party Integrations, Connected Systems, or other applicable service providers.

Effect of approved deletion requests. Where we approve a deletion request, we may delete the relevant Data as reasonably determined by us in our discretion and subject to applicable law. Data may continue to exist in databases, systems, or other storage environments maintained by us, Third-Party Integrations, providers of Connected Systems, or other applicable service providers, including where retained for legal, operational, security, compliance, audit, backup, integrity, or other legitimate business purposes.

14. WHO MAY ACCESS DATA

Authorized internal access. Access to Data within our business is limited to individuals and authorized parties who require such access for purposes related to providing, operating, maintaining, supporting, administering, developing, improving, refining, updating, protecting, or otherwise handling the Service. Access is granted on a need-to-know basis and is subject to reasonable internal limitations, safeguards, and access controls. Without limitation, Data may be accessed by:

Management and authorized personnel — the owners, management, and authorized personnel of Ring to Revenue AI who oversee, operate, administer, support, or manage the Service.
Authorized team members — authorized team members involved in operations, customer support, sales, account management, client communications, administrative functions, or other Service-related business activities.
Technical personnel — technical personnel and authorized individuals involved in maintaining, developing, designing, improving, refining, supporting, updating, modifying, troubleshooting, or otherwise working on the AI Call Assistant system, the AI Voice Agent, or any related Service features, functionality, workflows, or components.
Service providers — service providers engaged by us, where applicable and only to the extent necessary or reasonably appropriate for support, setup, configuration, maintenance, development, improvement, refinement, troubleshooting, security, administration, or other Service-related purposes.
Other authorized individuals or personnel — any other authorized individuals, personnel, advisers, or representatives where access is reasonably required for legitimate business purposes associated with, arising out of, or relating to the Service.

Third-Party Integration access. Data may also be accessible to Third-Party Integrations where the Data relates to the applicable integration, or where access is necessary or reasonably appropriate for the integration to perform its intended functions in connection with the Service. The Third-Party Integrations we use, the functions they perform, and the Data each may access or handle are described in §10.

Access limited to necessary purposes. All access to Data is intended to be limited to what is reasonably necessary or appropriate for the applicable purpose in connection with providing, operating, maintaining, supporting, administering, developing, improving, refining, updating, protecting, or otherwise handling the Service. Where our personnel access call recordings, transcripts, or other Service Data for review purposes, this is described further in §18.

15. WHERE DATA IS STORED AND PROCESSED

Where we store and process Data. Data collected, generated, accessed, used, or otherwise handled through the Service may be stored and processed within the AI Call Assistant system, including within the Service dashboard, databases, records, logs, hosting environments, and other related data storage systems. This may include call recordings, call transcripts, call summaries, call-related Data, and any other Data collected, generated, stored, processed, or otherwise handled in connection with the Service.

Storage and processing by providers. Data may also be accessed, stored, processed, transmitted, synchronized, retained, disclosed, or otherwise handled by Third-Party Integrations (such as Retell AI, Twilio, Cal.com, OpenAI, and Stripe), providers of Connected Systems (such as calendar and other connected-business-tool providers), and technical service providers (such as GitHub, Vercel, Fly.io, and Microsoft) within or through their own systems, databases, records, logs, hosting environments, and infrastructure, where the Data relates to them or where access or handling is necessary or reasonably appropriate for them to perform their functions in connection with the Service. These providers and their roles are described in §10.

Technical service provider handling. In the case of technical service providers, Data may be handled where it applies or relates to the applicable technical service provider; where Data is stored in, transmitted through, made available to, or otherwise processed by the provider's systems, environments, or related technical infrastructure; or where access to or handling of such Data is necessary or reasonably appropriate for the provider to perform its intended functions in connection with the Service or our website, including for (i) building, development, configuration, improvement, refinement, and modification; (ii) testing, review, maintenance, and management; (iii) hosting, deployment, operation, availability, performance, and operational support; (iv) security, protection, monitoring, troubleshooting, backup, and technical reliability; or (v) any other technical purpose associated with, arising out of, or relating to the Service, our website, or any related systems, functionality, infrastructure, or technical components.

Data may be stored or processed within or outside Canada. Although Ring to Revenue AI currently operates from Ontario, Canada, Data may be accessed, reviewed, collected, stored, processed, transmitted, synchronized, used, retained, disclosed, or otherwise handled (a) elsewhere in Canada; (b) in the United States; or (c) in other jurisdictions outside Canada, where we, our Third-Party Integrations, our Connected System providers, our technical service providers, or any other related service providers operate, maintain systems, provide services, or access or otherwise handle Data in connection with the Service.

Provider locations. Our Third-Party Integrations — Retell AI, Twilio, Cal.com, OpenAI, and Stripe — are United States–founded companies, and our technical service providers — including Microsoft, GitHub, Vercel, and Fly.io — are United States–founded companies. These providers, and providers of Connected Systems (including calendars and other connected business tools), may be based in, operate from, maintain systems in, provide services from, or access, process, store, or otherwise handle Data from the United States, Canada, or other jurisdictions.

Cross-border laws and legal access. Because Data may be handled outside the location where You, your callers, customers, or clients, or other relevant individuals are located, Data may be subject to the laws, regulations, requirements, legal processes, government access requests, court orders, or other legal obligations of jurisdictions, governments, courts, regulators, or public authorities outside that location. These laws and requirements may differ from those applicable in your own jurisdiction, including with respect to (a) privacy, notice, consent, confidentiality, disclosure, and access rights; (b) Data collection, storage, processing, transmission, synchronization, access, use, review, retention, disclosure, and other handling; (c) Data protection, security, and safeguards; and (d) any other legal protections, rights, or requirements applicable in Canada (including your province or territory), the United States (including your state), your country or other place of residence, or the jurisdiction where any relevant individual involved in the Service is located.

Limiting sensitive disclosures. Because Data may be stored and processed in multiple systems and jurisdictions as described above, You and your callers should avoid disclosing sensitive, unnecessary, or otherwise inappropriate information through the Service unless reasonably necessary, as described in §16.

Disclaimer. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for (a) any collection, storage, processing, transmission, synchronization, access, use, retention, review, disclosure, or other handling of Data by any Third-Party Integration, Connected System provider, technical service provider, or other service provider or party connected to, used with, or made available in connection with the Service, whether located in Canada, the United States, or any other jurisdiction; and (b) any disclosure, communication, or submission of personal, private, sensitive, confidential, unnecessary, or otherwise inappropriate information during calls or other interactions with the Service. (See also §1 and §10.)

16. CLIENT RESPONSIBILITIES FOR CALLER NOTICES, CONSENTS, AND COMPLIANCE

Your notice and consent obligations. Because the Service is an AI Call Assistant system that includes an AI Voice Agent and involves call recording, transcription, and summarization by default, You acknowledge and agree that You are responsible for providing required notices and disclosures to your callers, customers, clients, contacts, and any other relevant individuals, and for obtaining any required consents from them.

Your acknowledgement of call recording and Call Data handling. Through your acceptance of our Terms of Service and this Privacy Policy, You acknowledge and agree that the Service (a) records, transcribes, and summarizes calls by default; and (b) collects, stores, processes, uses, retains, discloses, and otherwise handles call-related Data as described in this Privacy Policy.

Callers are external to us. Callers who interact with the Service and the AI Voice Agent are external to us and are typically your callers, customers, clients, contacts, or other individuals associated with your business. Accordingly, to the fullest extent permitted by applicable law, You are responsible for providing any required notices and disclosures to such individuals, and for obtaining any required consents, permissions, or authorizations from them, in connection with their calls, interactions, and communications with the Service. We do not control how You provide notices to, or obtain consents from, such individuals. You acknowledge and agree that You are solely responsible for (a) providing any required notices and disclosures to, and obtaining any required consents from, such individuals in connection with your use of the Service; (b) determining, implementing, and maintaining the appropriate method of providing such notices and obtaining such consents based on your business, industry, jurisdiction, applicable laws, and use of the Service; and (c) ensuring that required notices are provided and any required consents are obtained for (i) the recording, transcription, and summarization of calls; and (ii) the collection, storage, processing, access, use, retention, review, disclosure, and other handling of call-related Data in accordance with applicable law.

Avoiding unnecessary or sensitive disclosures. You are responsible for avoiding the disclosure of sensitive, private, highly personal, confidential, unnecessary, or otherwise inappropriate information through the Service unless reasonably necessary for a lawful and legitimate business purpose. You are also responsible for informing your callers, customers, clients, personnel, representatives, and any other individuals involved in or interacting with your business, where appropriate or required by applicable law, not to disclose such information during calls or other interactions with the Service unless reasonably necessary for the relevant business purpose.

Your additional responsibilities for notice, consent, and compliance. Without limitation, You are also responsible for:

Complying with applicable laws relating to (i) privacy, notice, consent, and disclosure; (ii) data protection and data security; (iii) telecommunications; (iv) call recording, transcription, and summarization; and (v) any other related matters, including laws relating to notice and consent.
Implementing appropriate notice, disclosure, and consent mechanisms for your callers, customers, clients, contacts, and other relevant individuals, which may include (i) verbal disclosures; (ii) automated call disclosures; (iii) website disclosures, updated privacy policies, and updated terms of service; (iv) consent language; or (v) any other form of notice, disclosure, or consent collection required or appropriate under applicable law.
Ensuring your own terms, policies, notices, disclosures, consents, and business practices accurately reflect how Data is collected, stored, processed, accessed, used, retained, reviewed, disclosed, and otherwise handled in connection with the Service.

Our role. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties are not responsible for (a) providing notices to, or obtaining consents from, your callers, customers, clients, contacts, or other relevant individuals on your behalf; (b) determining whether any particular notice, disclosure, or consent method is required or appropriate for your business; or (c) ensuring that any notice, disclosure, or consent method used by You complies with applicable law. Our respective roles in handling Data are described in §5, and your general responsibilities are also described in §1.

17. USE OF DATA FOR AI VOICE AGENT TRAINING, TESTING, AND IMPROVEMENT

The role of Data. Data collected, used, or otherwise handled through the Service plays an important role in maintaining, developing, improving, refining, updating, and otherwise enhancing the AI Call Assistant system, the AI Voice Agent, and related Service features, functionality, workflows, and components. The Service is an AI Call Assistant system that depends on the AI Voice Agent to support call handling, caller qualification, appointment booking, customer communications, and related business workflows. Accordingly, we may collect, use, and otherwise handle Data — and Third-Party Integrations may process Data on our behalf, where applicable and as described in this Privacy Policy (see §10) — to support the operation, improvement, and refinement of the AI Voice Agent, the AI Call Assistant system, and related Service functionality.

How Data may be used. We may use Data, including call recordings, transcripts, summaries, and other call-related Data, for one or more of the following purposes, where applicable and depending on the context:

Maintaining, developing, improving, refining, updating, and enhancing the Service, including the AI Call Assistant system, the AI Voice Agent, and related features, functionality, workflows, and components, and helping the AI Voice Agent handle calls and better understand conversations and interactions with callers.
Improving and refining the accuracy, responsiveness, conversational performance, behavior, reliability, quality, and effectiveness of the AI Voice Agent in connection with caller interactions, call handling, call routing, caller qualification, appointment scheduling, appointment rescheduling, appointment cancellations, customer communications, and other related business workflows, including how the AI Voice Agent responds to callers and supports client business workflows.
Supporting internal analysis, testing, evaluation, troubleshooting, performance monitoring, quality assurance, and other related operational, technical, or Service-improvement activities.
Enabling our business clients and users to use the Service effectively for their business, including for caller follow-up, caller communications, call-handling workflows, caller-qualification workflows, appointment-scheduling workflows, customer support, and other related business workflow purposes.
Any other purpose for collecting, using, processing, or otherwise handling Data as described in this Privacy Policy.

Training, testing, and improvement. Without limiting the foregoing, Data collected, used, or otherwise handled through the Service may be used for internal evaluation, testing, training, improvement, refinement, and enhancement of the AI Voice Agent and related system functionality. This may include training, improving, refining, or enhancing functionality relating to call answering, call handling, call routing, caller qualification, appointment scheduling, appointment rescheduling, appointment cancellations, Data handling, call recording, call transcription, call summarization, messaging and communications, and any other related functionality, workflow, feature, or matter associated with, arising out of, or relating to the Service. This use of Data is an important part of how the Service operates, improves, and develops over time.

Enabled by default; limitations on opt-out. At this time, the collection, use, processing, and other handling of Data for the purposes described in this Privacy Policy is enabled by default and is an integral part of the Service. We do not currently provide a standard self-service option for our business clients and users to opt out of such collection, use, processing, or other handling of Data. You may contact us to request limitations on certain uses of Data; however, we do not guarantee that such requests can be accommodated in all cases, as the use of Data for Service operation, maintenance, support, development, improvement, refinement, evaluation, testing, training, and enhancement is fundamental to the Service.

Consistent with this Privacy Policy. All collection, use, processing, and other handling of Data for AI Voice Agent evaluation, testing, training, improvement, refinement, and enhancement is carried out in connection with, and limited to, the purposes described in this Privacy Policy, and we do not use Data in a manner that is inconsistent with the disclosures set out in this Privacy Policy.

18. HUMAN REVIEW OF SERVICE DATA

Calls and Data may be reviewed by humans. Call recordings, call transcripts, call summaries, caller information, call-related details, appointment-related details, and other Data collected, generated, processed, or otherwise handled through the Service may be accessed, reviewed, processed, analyzed, evaluated, or otherwise handled by humans for the purposes described in this Privacy Policy. Human review may occur in connection with the operation, maintenance, support, development, improvement, protection, security, and lawful business use of the Service.

Who may review. Without limitation, human review may be performed by: (a) Ring to Revenue AI and our authorized owners, management, personnel, team members, and technical personnel, and our Third-Party Integrations, Connected System providers, and technical service providers, as described in §14 and §10; (b) our business clients and users of the Service, including businesses, business owners, and their management, personnel, employees, representatives, agents, or other authorized individuals who access or use the Service; and (c) the personnel, representatives, developers, or other authorized individuals of our Third-Party Integrations, Connected System providers, and technical service providers used in connection with the Service.

Purposes. Human review may occur for any of the purposes described in this Privacy Policy, including the operation, support, improvement, security, and compliance of the Service, and the AI Voice Agent training, evaluation, and refinement purposes described in §17.

Avoiding sensitive information. Because calls may be recorded, transcribed, and summarized by default and the resulting Data may be reviewed by humans, You and your callers, customers, clients, contacts, and other related individuals should avoid providing highly personal, private, sensitive, confidential, unnecessary, or otherwise inappropriate information during calls or other interactions with the Service unless reasonably necessary for the relevant lawful business purpose, as described in §16.

19. DATA ACCESS AND PRIVACY REQUESTS

Accessing your Data. You, as our business clients and users of the Service, may be able to access certain Data through the Service dashboard, depending on the features, configuration, functionality, permissions, and access controls made available through the Service. You may also contact us using the contact options provided on our website (see §24) to make privacy-related requests in connection with Data collected, used, stored, processed, retained, disclosed, or otherwise handled through or in connection with the Service.

Privacy requests you may make. Without limitation, You may contact us to: (a) request access to personal Data associated with your use of the Service; (b) ask questions or submit privacy-related inquiries in connection with the Service; (c) request correction of inaccurate or incomplete Data, where applicable; (d) request deletion, restriction, limitation, review, or other handling of certain Data, subject to applicable legal, contractual, technical, operational, and Service-related limitations (see also §13); or (e) make any other privacy-related request in connection with the Service.

Rights under applicable privacy laws. Depending on where You or the relevant individual are located, and to the extent granted by and subject to applicable law, individuals may have certain rights regarding their personal information, which may include the right to access, correct, update, or request a copy of their personal information; to withdraw consent; to request deletion or restriction; to data portability; to opt out of certain uses or disclosures; and to make a complaint to a privacy regulator. These may include rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Quebec's Law 25, where applicable) and, for individuals in the United States, rights under applicable U.S. state privacy laws (such as the California Consumer Privacy Act, as amended). Any such rights apply only to the extent required by applicable law and are subject to the verification, limitations, and exceptions described in this section. We will not discriminate against You for exercising rights granted under applicable law.

Requests relating to callers and other individuals. Because we handle Data about your callers, customers, and contacts as a service provider on your behalf (see §5), requests from such individuals relating to that Data are generally directed to You as the business responsible for it. Where we receive a request directly from such an individual, we may refer the individual to You, direct the request to You, and/or respond as a service provider acting on your behalf and on your instructions, as appropriate and to the extent required or permitted by applicable law. You are responsible for responding to requests from your callers, customers, contacts, and other individuals in accordance with applicable law.

Verifying requests; limitations and delays. We may need to verify the identity and authority of the person making a privacy-related request before responding to or fulfilling it, and this verification process may result in delays. We respond to verified requests within the time period required by applicable law. We may decline, limit, delay, or refuse to fulfill a request where permitted or required by applicable law, including where fulfilling the request would interfere with: (a) applicable laws, regulations, legal requirements, or legal obligations; (b) any legitimate business purposes; (c) security, fraud prevention, abuse prevention, misuse prevention, or protection of the Service; (d) the operation, availability, integrity, functionality, performance, or security of the Service; (e) the rights, privacy, confidentiality, Data, or interests of another person, business, or other individual; or (f) any other matter associated with, arising out of, or relating to the Service or the relevant Data.

Continued retention and processing. Because the Service is an AI Call Assistant system that records, transcribes, summarizes, processes, and otherwise handles calls and related Data by default, certain Data may continue to be retained, processed, stored, used, reviewed, or otherwise handled where reasonably necessary or appropriate for the purposes described in this Privacy Policy, including where a request relating to such Data has been made. Without limiting the foregoing, continued retention, processing, storage, use, or other handling of Data may be necessary or appropriate for (a) legal, regulatory, compliance, or other related purposes; (b) security, fraud prevention, abuse prevention, misuse prevention, Service operation, Service improvement, or legitimate business purposes; (c) technical, operational, or other Service-related reasons; or (d) any other purpose permitted or required by applicable law. Any request relating to Data is subject to applicable legal, contractual, technical, operational, and Service-related limitations, and, to the fullest extent permitted by applicable law, we do not guarantee, warrant, represent, assure, or make any binding commitment that all Data associated with a request can be accessed, corrected, deleted, restricted, limited, or otherwise handled in the manner requested.

20. DATA SECURITY

Reasonable measures. We use reasonable measures intended to help protect Data handled through the Service, which may include limiting access to Data to authorized parties on a need-to-know basis (see §14) and other administrative, technical, or organizational measures we consider appropriate.

No guarantee of security. To the fullest extent permitted by applicable law, we do not and cannot guarantee the security of Data. No method or system of collection, transmission, storage, processing, or handling of Data, and no software, network, provider, device, or technical process, is or can be completely secure or error-free, whether or not a given matter is within our control. Any measure described in this Privacy Policy is provided without warranty, representation, condition, or guarantee of any kind, and should not be relied upon as ensuring the security, privacy, confidentiality, integrity, or availability of Data.

Disclaimer. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any loss, liability, damage, cost, expense, claim, dispute, or other matter arising out of or relating to any actual, alleged, attempted, or suspected data breach, security incident, unauthorized access to or acquisition of Data, hacking, malware, phishing, interception, loss, leak, corruption, alteration, destruction, or unavailability of Data, including where arising from or relating to (a) the systems, environments, or operations of any Third-Party Integration, Connected System provider, technical service provider, or other service provider; (b) any compromise of, or unauthorized access to, a client's account, dashboard, portal, login credentials, devices, networks, or systems; (c) any act, omission, error, or negligence of any client, caller, user, personnel, provider, or other party; or (d) any other cause or event, whether or not foreseeable and whether or not within our control. See also §1 and §21.

21. UNAUTHORIZED ACCESS TO DATA

Response to incidents. In the event of (a) a data breach; (b) a security incident; or (c) any unauthorized access to, use of, or handling of Data in connection with the Service, we may take reasonable resolution steps, on a best-efforts basis, to investigate and respond to the incident. Without limitation, such steps may include (a) identifying, assessing, and investigating the incident; (b) taking actions intended to prevent or limit further unauthorized access to, use of, or handling of Data; and (c) implementing corrective measures, safeguards, or improvements as reasonably appropriate under the circumstances.

Notifications. Where we become aware of a data breach, security incident, or any unauthorized access to, use of, or handling of Data, we may provide notice to (i) our affected business clients and users; and (ii) any other affected individuals related to our business clients and users, where required by applicable law and in accordance with our legal obligations. However, You acknowledge and agree that we may not always be aware of, able to discover, able to detect, or able to identify every data breach, security incident, or unauthorized access to, use of, or handling of Data. Accordingly, we do not guarantee, warrant, represent, assure, or make any binding commitment that we will identify every such incident or provide notice in every circumstance. Any notification we provide will be made on a reasonable, good-faith, and best-efforts basis, subject to (a) our awareness of the incident; (b) the information reasonably available to us; (c) applicable legal requirements; (d) technical, operational, investigative, security-related, and other relevant limitations; and (e) the facts of the incident. Any such notice is provided without any admission of fault, liability, or legal responsibility, except to the extent such limitation is prohibited by applicable law.

No guarantee of complete security. No AI system, technological system, telecommunications system, Third-Party Integration, Connected System, Data storage system, processing environment, infrastructure, tool, service, or other related technical environment is completely secure, and no method of collecting, storing, processing, transmitting, synchronizing, retaining, or otherwise handling Data — including through or in connection with the Service, Third-Party Integrations, Connected Systems, telecommunications services, or any other related technical dependencies — can be guaranteed to be completely secure. Accordingly, to the fullest extent permitted by applicable law, we do not guarantee, warrant, represent, assure, or make any binding commitment that the Service, or any Data collected, used, stored, processed, transmitted, synchronized, retained, disclosed, or otherwise handled in connection with the Service, will be free from (a) data breaches; (b) security incidents; (c) unauthorized access, use, or handling; or (d) loss, misuse, errors, interruptions, delays, failures, or any other security-related or Data-related issues.

Disclaimer — failure to detect or notify. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any loss, liability, damage, cost, expense, claim, dispute, delay, failure, issue, consequence, or other matter arising out of or relating to (a) our failure or inability to become aware of, discover, detect, identify, or confirm any data breach, security incident, or unauthorized access to, use of, or handling of Data; (b) any delay in providing notice of any such incident; or (c) any failure to provide notice where we (i) are not aware of the incident; (ii) are unable to discover, detect, identify, or confirm the incident; or (iii) are limited by technical, operational, investigative, security-related, legal, or other limitations from becoming aware of, discovering, detecting, identifying, investigating, confirming, or providing notice of such incident — except to the extent such liability or responsibility cannot be excluded under applicable law.

Disclaimer — breaches and unauthorized access. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any loss, liability, damage, cost, expense, claim, dispute, issue, consequence, or other matter arising out of or relating to (a) any data breach, security incident, or unauthorized access to, use of, or handling of Data; (b) any Data loss, Data misuse, interruption, error, outage, downtime, system failure, or other security-related or Data-related issue; (c) any issue involving the collection, use, storage, processing, transmission, synchronization, retention, disclosure, deletion, restriction, or other handling of Data in connection with the Service; or (d) any other related issue involving the Service, Third-Party Integrations, Connected Systems, telecommunications services, AI Voice Agent infrastructure, Data storage systems, Data processing environments, or any other related systems, tools, services, infrastructure, features, functionality, or components used by, connected to, or made available in connection with the Service.

Security limitations; your disclosure responsibility. You acknowledge and agree that the Service may depend on technologies, systems, infrastructure, Third-Party Integrations, Connected Systems, telecommunications services, Data storage systems, Data processing environments, and other related components that may not be completely secure and may be outside our control. Because no system is completely secure, You and your callers, customers, clients, contacts, and other related individuals should avoid disclosing sensitive, highly personal, private, confidential, unnecessary, or otherwise inappropriate information through or in connection with the Service unless reasonably necessary for a lawful and legitimate business purpose, as described in §16.

22. COOKIES AND ANALYTICS

Cookies, analytics, and tracking technologies. We may use cookies, analytics, tracking tools, and other similar tools and technologies in connection with (a) our website; (b) our advertising, marketing, and promotional activities; and (c) your access to, use of, or interactions with the Service. These tools may be used to collect, store, process, analyze, or otherwise handle Data relating to how (a) you, as our business clients and users; (b) your business's management, personnel, employees, representatives, and other individuals involved with your business; (c) your callers, customers, clients, and other individuals who interact with your business; and (d) any other related individuals access, interact with, or use (i) our website; (ii) our digital advertising, marketing, and promotional content; and (iii) any other applicable digital materials, online properties, online functionality, or online interactions connected to the Service.

Purposes. Without limitation, we may use cookies, analytics, tracking tools, and similar technologies for one or more of the following purposes, where applicable and depending on the context:

To operate, maintain, support, improve, refine, update, or otherwise modify the Service, our website, and related digital materials, online functionality, or other online features connected to the Service.
To analyze interactions and engagement with our website, our digital advertising, marketing, and promotional materials, and related digital materials or online features.
To analyze traffic, usage patterns, performance, functionality, and effectiveness relating to our website, our digital and online advertising, marketing, and promotional activities, and related online features.
To support digital and online advertising, marketing, promotional activities, and related communications, including through third-party advertising providers, analytics providers, and related tools, where applicable.
To evaluate and improve the performance and effectiveness of our digital and online advertising, marketing, promotional activities, and related communications.
To support administrative, technical, operational, analytical, security, Service-improvement, and other related business purposes.

Third-party analytics and advertising providers. We may use third-party analytics providers, advertising providers, and related tools, including, where applicable, (a) Meta Ads; and (b) other online advertising networks, digital marketing networks, social media platforms, search engine providers, and related advertising or marketing tools. These providers may use cookies, analytics, tracking tools, and similar technologies to collect, store, process, analyze, use, or otherwise handle Data relating to user interactions with our website, our digital and online advertisements, marketing materials, promotional content, and related communications, and any related digital materials, online properties, online functionality, or internet-based activity across different websites, social media platforms, search engines, online services, browsers, and devices. As a result, Data may be collected, stored, processed, analyzed, used, disclosed, or otherwise handled by such providers in accordance with their own terms of service, privacy policies, cookie policies, and other applicable terms, policies, practices, and procedures. We do not control how such third-party analytics providers, advertising providers, or related tools collect, store, process, analyze, use, disclose, or otherwise handle Data, and, to the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any such handling.

Managing cookies. Users may be able to control, manage, restrict, or disable certain cookies, analytics, tracking tools, and similar technologies through their browser settings, device preferences, or other available controls. However, disabling, restricting, or modifying these tools may affect the availability, functionality, performance, personalization, or operation of our website, related online functionality and features, and other digital materials or functionality connected to the Service.

"Sale" or "sharing" under certain laws. Some jurisdictions treat certain advertising or analytics activity involving cookies and tracking technologies — including the use of third-party advertising networks such as Meta Ads — as a "sale" or "sharing" of personal information, or require consent for certain cookies. Nothing in §11 is intended to override rights or requirements under applicable law; to the extent applicable law provides a right to opt out of such "sale" or "sharing," or requires consent for certain cookies, those rights and requirements apply as described in §19 and as required by applicable law.

Supporting the Service. Without limiting the foregoing, our use of cookies, analytics, tracking tools, and similar technologies is intended to support the operation, maintenance, improvement, refinement, advertising, marketing, promotion, and related business purposes of the Service, our website, and any related offerings, digital materials, online functionality, online interactions, or internet-based features connected to the Service.

23. CHILDREN'S DATA

Business use. The Service is directed to, intended for, and designed to be used in a business context by (a) you, as our business clients and users; and (b) your authorized business management, personnel, employees, representatives, and other individuals acting for or on behalf of your business. The Service is also designed to interact with your callers, customers, clients, and other individuals who contact your business by phone and communicate with the AI Voice Agent, and Data may be collected, used, recorded, transcribed, summarized, and otherwise handled in connection with those business-related interactions.

Not directed to children. The Service is not directed to, intended for, or designed for use by children or minors, and we do not knowingly use the Service to collect personal Data from children or minors. However, because the Service involves real-time telephone interactions with your callers and other individuals who contact your business, it is possible that a child or minor may (a) interact with the AI Voice Agent; (b) be heard in the background of a call if sufficiently audible; or (c) have Data relating to them provided, disclosed, referenced, heard, or otherwise made available during a call or interaction. Any such Data may be handled in the same manner as other Data described in this Privacy Policy.

Lawful handling in legitimate business contexts. Some businesses that use the Service may, in the ordinary course of their business, lawfully handle information relating to children or minors — for example, a medical, dental, healthcare, educational, childcare, or similar business that serves families. Where a business client uses the Service in such a context, Data relating to children or minors may be provided, collected, used, recorded, transcribed, summarized, processed, or otherwise handled in connection with the Service, in the same manner as other Data described in this Privacy Policy, provided that such handling is lawful and that You have provided any required notices and obtained any required parental, guardian, or other consents, permissions, or authorizations. You are responsible for ensuring that any such handling complies with applicable law, and we handle any such Data as a service provider on your behalf (see §5).

We do not control calls. You acknowledge and agree that the Service is provided for business use and that we do not control, monitor, verify, prevent, or determine (a) who may be present during or speak on a call; (b) what information may be provided, disclosed, referenced, or heard during a call; (c) whether any caller, customer, client, background speaker, or other individual is a child or minor, or whether a child or minor is present, audible, referenced, or otherwise involved in any call or interaction; or (d) whether Data relating to a child or minor may be provided, disclosed, heard, captured, recorded, transcribed, summarized, processed, or otherwise made available in connection with the Service or any interaction with the AI Voice Agent. To the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties are not responsible for any of the foregoing, or for preventing or controlling the capture, recording, transcription, summarization, processing, or other handling of Data relating to a child or minor where such Data is provided, disclosed, heard, referenced, or otherwise made available in connection with the Service.

Your responsibilities. To the fullest extent permitted by applicable law, You, your business, and your business's management, personnel, employees, representatives, and any other individuals acting for or on behalf of your business are responsible for (a) taking reasonable steps not to provide, submit, disclose, reference, or otherwise make available Data relating to children or minors in connection with the Service or any interaction with the AI Voice Agent; (b) ensuring that your use of the Service complies with all applicable laws relating to children's and minors' privacy and Data; and (c) where required by applicable law, providing any legally required notice and obtaining any required parental, guardian, or other permission before any Data relating to a child or minor is made available in connection with the Service. Your callers, customers, clients, contacts, and other related individuals should not provide, submit, disclose, reference, or otherwise make available Data relating to children or minors during any call or interaction with the AI Voice Agent.

If we become aware. If we become aware that Data relating to a child or minor has been collected through the Service in a manner that violates applicable law, we may take reasonable steps, on a best-efforts basis, to investigate and, where appropriate, delete, restrict, or otherwise limit the handling of such Data. However, You acknowledge and agree that we may not be aware of, able to discover, able to detect, or able to identify whether Data relating to a child or minor has been made available in connection with the Service, and, to the fullest extent permitted by applicable law, Nexavyn, Ring to Revenue AI, and all Protected Parties disclaim all liability and responsibility for any delay, failure, or inability to become aware of, discover, detect, identify, investigate, or (where applicable) delete, restrict, or otherwise limit the handling of such Data.

Avoiding children's, sensitive, or unnecessary information. Because calls handled through the Service may be recorded, transcribed, summarized, processed, and otherwise handled by default, You and your callers, customers, clients, contacts, and other related individuals should not provide, submit, disclose, reference, or otherwise make available any Data relating to children or minors, or any sensitive, personal, private, confidential, unnecessary, or otherwise inappropriate information, during any call or interaction with the AI Voice Agent unless reasonably necessary for the relevant lawful business purpose (see also §16).

24. PRIVACY CONTACT

How to contact us. For any questions, requests, inquiries, or concerns — including those relating to privacy, this Privacy Policy, the Service, or support — You may contact us by email at nicolas@ringtorevenue.io or through the Contact Us form on our website. This is currently our single point of contact for all such matters.

Responses. We will make reasonable efforts to review and respond to privacy-related inquiries. However, response times are not guaranteed and may vary depending on the nature, complexity, volume, and circumstances of the request, and any response is subject to the verification, limitations, and exceptions described in §19.

Regulators. You may also have the right to make a complaint to a privacy regulator, such as the Office of the Privacy Commissioner of Canada or, where applicable, your provincial or state privacy authority.

25. POLICY UPDATES

Updates to this Privacy Policy. We may update, modify, or revise this Privacy Policy from time to time to reflect changes to the Service, our Data practices, applicable legal or regulatory requirements, or other operational, business, technical, security, or compliance considerations. Any updates will be reflected by updating the "Effective Date" at the top of this Privacy Policy or otherwise making the updated Privacy Policy available through the Service, our website, or another appropriate method. Your continued access to or use of the Service after any update constitutes your acknowledgement of the updated Privacy Policy.